Requirements

To be able to use the Bitpanda Card, please make sure of the following:

• You have a verified Bitpanda account
• You are a resident of a euro area country
• You have at least EUR 100 worth of assets on Bitpanda
• You have downloaded the Bitpanda mobile app, as certain aspects (card activation, card payment history and card settings) are only available in the mobile app.

How to use

You can use your Bitpanda Card in all places where Visa credit & debit card payments are accepted, either offline as a physical card or online via your smartphone through Google Pay and Samsung Pay.

Fees

When you pay with your Bitpanda Card, an asset-to-fiat trade takes place in your Bitpanda account, and for this the usual trading fee applies. There is no additional transaction fee on top of that. In fact, they pay the transaction fee to Visa for their users.

There is a EUR 1.50 ATM withdrawal fee. For payments and ATM withdrawals in non-EUR currencies an additional foreign currency exchange fee of 2.5% applies (which decreases depending on your BEST VIP level).

Refunds

Any refund will be credited back in EUR to your EUR wallet, excluding the Bitpanda sell fee for the asset-to-EUR trade, regardless of which payment asset you have connected to your card.

Security

Bitpanda and Visa use state-of-the-art anti-fraud detection systems to keep your money as safe as possible. In addition, online transactions need to be confirmed by you with your CVV (visible on the back of the card) and an SMS code, while offline transactions need to be confirmed with your PIN.

To add to the security of your card, please keep the following in mind:

• Never share your CVV, PIN or SMS code with anyone else. Bitpanda staff members will never ask for your CVV, PIN or SMS code
• they will never ask for fiat or cryptocurrencies to unlock your card
• they don't give away early access for fiat or cryptocurrencies.