I don’t know if live support is super busy or what, but I currently have more than 1900€ blocked because the merchant send a refund for a payment made with Binance Card and it is not visible on my account after 2 weeks. I wrote to the live support (Case ID #4488460) 2 days ago and still nothing, they don’t answer.

I don’t know if they have any problems at the moment but this is not professional. A few hours to take care of a problem is ok, but several days for thousands of euros is scary

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